Refund policy
RETURNS
1. All Sales Final: We do not accept returns or offer refunds for any products purchased from our website. Please make sure to carefully review the product details, size charts, and any other relevant information before making a purchase.
2. Exchange Policy: In the rare case of a defective or damaged item, please contact our customer support within 3 days of receiving your order. We'll be happy to assist you with a possible exchange or refund.
REFUNDS
1. Refund Eligibility: We offer refunds for products that are damaged, missing, or wrong products purchased from our website within 3 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Refund Process: To initiate a refund, please contact our customer support or dm our instagram with your order details and reason for the return. We'll provide you with further instructions and assist you throughout the process.
3. Return Shipping: The customer is responsible for the cost of return shipping unless the item is defective or damaged. We recommend using a trackable shipping method to ensure the safe return of the product.
4. Refund Method: Once we receive and inspect the returned item, we will process the refund using the original payment method. Please note that it may take a few business days for the refund to reflect in your account.
5. Non-Refundable Items: Certain items, such as underwear, swimwear, or accessories, are non-refundable due to hygiene reasons. Additionally, any items that are marked as final sale or purchased during a promotional period may not be eligible for a refund.
We strive to provide excellent customer service and ensure your satisfaction with our products. If you have any questions or need further assistance, please don't hesitate to reach out. Happy shopping!